Refund policy

We want you to feel completely confident in your purchase. Our return and refund policy varies depending on the product you ordered. Please refer to the individual product page for the specific guarantee and return terms that apply to your order.

To request a refund or report an issue, simply send an email to the address found on our contact page with your order number and a brief description of the issue. Once we receive your email and verify your order, refunds are processed within 3 to 5 business days back to your original payment method.

In the rare case that your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with a photo of what you received and your order number. We will send a replacement at no cost to you immediately.

If your order has not arrived within 15 business days of your shipping confirmation email, please reach out and we will investigate with the carrier and either locate the package or issue a full replacement or refund depending on what you prefer.

For all inquiries please allow up to 24 hours for a response during normal business days. We do our best to respond as quickly as possible and will always follow up until your issue is fully resolved.

We genuinely care about every order. If something is not right, just reach out and we will make it right.